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Home Loan Starting 6.70%*

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Notice Board

KYC Template

NHB (Registration Certificate)

Bajaj Housing Finance Limited- GST Details

Interest Rate Policy

Fair Practice Code

BHFL Fair Practice Code - English

BHFL Fair Practice Code - Gujarati

BHFL Fair Practice Code - Hindi

BHFL Fair Practice Code - Kannada

BHFL Fair Practice Code - Marathi

BHFL Fair Practice Code - Tamil

BHFL Fair Practice Code - Telugu

Most Important Terms and Conditions

MITC - LRD & HNI (Secured)

MITC - Developer Finance

MITC - Retail (Secured & Unsecured) - English

MITC - Retail (Secured & Unsecured) - Telugu

MITC - Retail (Secured & Unsecured) - Tamil

MITC - Retail (Secured & Unsecured) - Kannada

MITC - Retail (Secured & Unsecured) - Hindi

MITC - Retail (Secured & Unsecured) - Gujarati

MITC - Retail (Secured & Unsecured) - Marathi

Grievance Redressal Matrix

You will receive an acknowledgement / response within 2 business days of receiving your communication.

Level 1 We are committed to resolving customer’s queries / issues within 15 working days (some of the scenarios requiring more time will take maximum of 30 days). If customer does not hear from us within this time, or not satisfied with our resolution of query, the customer may write to us at grievanceredressalteam@bajajfinserv.in
Level 2 If the customer is not satisfied with the resolution provided at level 1 within 3 working days, the customer may post his/her complaint to the head of Customer Experience at customerexperiencehead@bajajfinserv.in
Alternatively, the customers may write to The Head of Customer Experience at:
Bajaj Housing Finance Limited,
5th Floor, B2 Cerebrum IT Park,
Kumar City Kalyani Nagar Pune,
Maharashtra – 411014
Level 3 If the customer is not satisfied with the resolution provided at level 2 within 5 working days, the customer may post his/her complaint to the Grievance Redressal Officer at hema.ratnam@bajajfinserv.in
Alternatively, the customers may write to Grievance Redressal Officer:
Hema Ratnam
Bajaj Housing Finance Limited,
5th Floor, B2 Cerebrum IT Park,
Kumar City Kalyani Nagar Pune,
Maharashtra – 411014
Level 4 In case of non-redressal of the complaint to the customer’s satisfaction, within 30 days from the date of complaint, the customer may approach the National Housing Bank by lodging its complaint in online mode at the link https://grids.nhbonline.org.in or in offline mode by post at the address given below in the prescribed format available at link
(http://nhb.org.in/citizencharter/NHB%20Grievance%20Redressal%20Policy.pdf)
National Housing Bank,
Department of Supervision,
(Complaint Redressal Cell),
4th Floor, Core-5A, India Habitat Centre,
Lodhi Road,
New Delhi- 110003