Bajaj Housing Finance Notice Board
KYC Template
NHB (Registration Certificate)
Bajaj Housing Finance Limited- GST Details
BHFL - Customer Awareness on Loan Repayment
BHFL - Debt Management Agencies
BHFL - Name of Insurance Company Along With Product Links
Account Aggregator Participation Terms - Sahamati
Customer Grievance Redressal: Procedure and Matrix
The customer will receive an acknowledgement/response within 2 business days of us receiving the communication.
| Level 1 | We are committed to resolving customer’s queries/issues within 15 days (some of the scenarios requiring more time will take a maximum of 30 days). If a customer does not hear from us within this time or is not satisfied with our resolution of the query, the customer may write to us at bhflgrievance@bajajfinserv.in |
| Level 2 | If the customer is unsatisfied with the resolution provided at Level 1, the customer may post his/her complaint to the head of Customer Experience at Bhflcustomerexperience@bajajfinserv.in within 5 days. Alternatively, the users may write to The Head of Customer Experience at: Bajaj Housing Finance Limited 5th Floor, B2 Building, Cerebrum IT Park, Kumar City, Kalyani Nagar, Pune - 411014 Maharashtra, India |
| Level 3 | If the customer is still unsatisfied with the resolution provided at Level 2, the customer may post his/her complaint to the Grievance Redressal Officer at hema.ratnam@bajajfinserv.in, within 7 days. Alternatively, the customer may write to Grievance Redressal Officer at: Hema Ratnam Bajaj Housing Finance Limited 5th Floor, B2 Building Cerebrum IT Park, Kumar City, Kalyani Nagar, Pune - 411014 Maharashtra, India |
| Level 4 | In case of non-redressal of the complaint to the customer’s satisfaction, within 30 days from the date of complaint, the customer may approach the National Housing Bank by lodging its complaint in online mode at the link https://grids.nhbonline.org.in or in offline mode by post at the address given below in the prescribed format available under the Grievances section at https://nhb.org.in/. National Housing Bank, Department of Supervision, (Complaint Redressal Cell), 4th Floor, Core-5A, India Habitat Centre, Lodhi Road New Delhi- 110003 Delhi, India |
Note: In case of any grievance/complaint regarding Account Aggregator services, please refer to the above Customer Grievance Redressal: Procedure & Matrix and Grievance Redressal Officer details.
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