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Bajaj Housing Finance Notice Board

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Grievance Redressal Matrix

You will receive an acknowledgement/response within 2 business days of us receiving the communication.

Level 1 We are committed to resolving your queries/issues within 15 working days. Some scenarios that require more time may take a maximum of 30 days.
If you do not hear from us within this time, or are not satisfied with our resolution, you may write to us at bhflgrievance@bajajfinserv.in
Level 2 If you are still unsatisfied with the resolution provided at Level 1, you may post your complaint to the Head of Customer Experience at bhflcustomerexperience@bajajfinserv.in within 3 working days.
Alternatively, you can also write to the Head of Customer Experience at:
Bajaj Housing Finance Limited
5th Floor, B2 Building
Cerebrum IT Park, Kumar City
Kalyani Nagar, Pune 411014
Maharashtra, India
Level 3 If you are still unsatisfied with the resolution provided at Level 2, you can post your complaint to the Grievance Redressal Officer within 5 working days at hema.ratnam@bajajfinserv.in
Alternatively, you can also write to the Grievance Redressal Officer at:
Hema Ratnam
Bajaj Housing Finance Limited
5th Floor, B2 Building
Cerebrum IT Park, Kumar City
Kalyani Nagar, Pune 411014
Maharashtra, India
Level 4 In case you are still unsatisfied with our resolution, you can approach the National Housing Bank within 30 days from the date of complaint.
You can lodge a complaint online on this link, or you can file one offline by post in the prescribed format available at this link at the address given below.
National Housing Bank
Department of Supervision (Complaint Redressal Cell)
4th Floor, Core-5A, India Habitat Centre
Lodhi Road, New Delhi 110003

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