Contact Information

Contact Information

Company Secretary

Atul Patni
Company Secretary 
BAJAJ HOUSING FINANCE LIMITED
3rd Floor,
Panchshil Tech Park,
Viman Nagar, Pune - 411014
Phone number : +91 20 7157 6072/6994
Email id: atul.patni@bajajfinserv.in

The Company has also designated a separate email id for investor grievance redressal as under : bhflinvestor.service@bajajfinserv.in 

BAJAJ HOUSING FINANCE LIMITED

Registrars and Transfer Agents

KFin Technologies Limited
Selenium Tower B, Plot 31–32, Gachibowli,
Financial District, Nanakramguda, Hyderabad – 500 032
Contact Persons :
Mr. S. P. Venugopal
Phone No. 1800 309 4001
E-mail ID: einward.ris@kfintech.com

Debenture holders are requested to contact the R&T agent at the above address for transfer, transmission or loss of certificates, consolidation of certificates, Demat/Remat and all other matters relating to shares/debentures including dividend/interest. 

Debenture Trustee
Catalyst Trusteeship Limited (Formerly GDA Trusteeship Limited)
GDA House, Plot No.85,
Bhusari Colony (Right), Paud Road
Pune - 411 038 
Phone No. : +91-020-25280081
Email Id : dt@ctltrustee.com
Website : http://www.catalysttrustee.com/

Grievance Redressal Matrix

Escalation matrix for resolution of complaints
Initial Stage Any complain can be registered through:
Mail: bhflwecare@bajajfinserv.in
Landline: 02245297300
Timings : 10am to 6 pm
Level 1 We are committed to resolving customer’s queries / issues within 15 working days (some of the scenarios requiring more time will take maximum of 30 days). If customer does not hear from us within this time, or not satisfied with our resolution of query, the customer may write to us at bhflgrievance@bajajfinserv.in
Level 2 If the customer is not satisfied with the resolution provided at level 1 within 3 working days, the customer may post his/her complaint to the head of Customer Experience at Bhflcustomerexperience@bajajfinserv.in
Alternatively, the customers may write to The Head of Customer Experience at:
Bajaj Housing Finance Limited,
5th Floor, B2 Cerebrum IT Park,
Kumar City Kalyani Nagar Pune,
Maharashtra – 411014
Level 3 If the customer is not satisfied with the resolution provided at level 2 within 5 working days, the customer may post his/her complaint to the Grievance Redressal Officer at hema.ratnam@bajajfinserv.in
Alternatively, the customers may write to Grievance Redressal Officer:
Hema Ratnam
Bajaj Housing Finance Limited,
5th Floor, B2 Cerebrum IT Park,
Kumar City Kalyani Nagar Pune,
Maharashtra – 411014
Level 4 In case of non-redressal of the complaint to the customer’s satisfaction, within 30 days from the date of complaint, the customer may approach the National Housing Bank by lodging its complaint in online mode at the link https://grids.nhbonline.org.in or in offline mode by post at the address given below in the prescribed format available at link
(http://nhb.org.in/citizencharter/NHB%20Grievance%20Redressal%20Policy.pdf)
National Housing Bank,
Department of Supervision,
(Complaint Redressal Cell),
4th Floor, Core-5A, India Habitat Centre,
Lodhi Road,
New Delhi- 110003