Customer Grievance Redressal Matric: Escalation Matrix for Complain Resolution
| Level 1 | We are committed to resolving customer’s queries/issues within 15 days (some of the scenarios requiring more time will take a maximum of 30 days). If a customer does not hear from us within this time or is not satisfied with our resolution of the query, the customer may write to us at bhflgrievance@bajajfinserv.in |
| Level 2 | If the customer is unsatisfied with the resolution provided at Level 1, the customer may post his/her complaint to the head of Customer Experience at Bhflcustomerexperience@bajajfinserv.in, within 5 days. Alternatively, the customers may write to The Head of Customer Experience at: |
| Level 3 | If the customer is still unsatisfied with the resolution provided at Level 2, the customer may post his/her complaint to the Grievance Redressal Officer at hema.ratnam@bajajfinserv.in, within 7 days Alternatively, the customers may write to Grievance Redressal Officer: |
| Level 4 | In case of non-redressal of the complaint to the customer’s satisfaction, within 30 days from the date of complaint, the customer may approach the National Housing Bank by lodging its complaint in online mode at the link https://grids.nhbonline.org.in or in offline mode by post at the address given below in the prescribed format available under the Grievances section at https://nhb.org.in/. National Housing Bank, |
