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Customer Grievance Redressal Matric: Escalation Matrix for Complain Resolution

 

Initial Stage

Any complain can be registered through:
Mail: bhflwecare@bajajfinserv.in
Phone No.: 8698010101

First Level

We are committed to resolving your queries/issues within 7 working days. If you do not hear from us within this time, or you are not satisfied with our resolution of your query ,then you may write to us at grievanceredressalteam@bajajfinserv.in

Second Level

If you are not satisfied with the resolution provided at level 1 within 3 working days, you may post your complaint to the Head of Customer Experience at:

Mail ID: customerexperiencehead@bajajfinserv.in

Address:

5th Floor, B2 Cerebrum IT Park, Kumar City,
Kalyani Nagar, Pune 411 014

Maharashtra

Third Level

If you are not satisfied with the resolution provided at level 2 within 5 working days, you may post your complaint to the National Manager – Service at:

Mail ID: hema.ratnam@bajajfinserv.in

Address:

5th Floor, B2 Cerebrum IT Park, Kumar City

Kalyani Nagar, Pune 411 014

Maharashtra

Fourth Level

In the case of non-redressal of the complaint to your satisfaction, within 15 working days from the above-mentioned matrix, you may approach the National Housing Bank at the address given below in the prescribed format available at link.

Format:https://grids.nhbonline.org.in/(S(tq0cgntl2llup25jwcv33kq3))/default.aspx

Address:

Department of Supervision (Complaint Redressal Cell)

National Housing Bank,

4th Floor, Core-5A, India Habitat Centre,

Lodhi Road, New Delhi 110 003

Website:

https://grids.nhbonline.org.in/

www.nhb.org.in

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