Bajaj Housing Finance Customer Care
Bajaj Housing Finance is committed to prioritising borrowers’ concerns and convenience at all times, for which we have a robust customer care service implemented on the ground. If you are facing a problem regarding a loan you’ve borrowed from us, or have any other queries, feel free to reach us through the following means:
- Call our Customer Care number – 02245297300, to speak with a customer care executive, from Mondays to Saturdays, anytime between 9 am to 6 pm. Borrowers can experience our interactive voice responses in a variety of 10 languages, including Hindi, Bengali, Marathi, Punjabi and Tamil.
- Write to us at bhflwecare@bajajfinserv.in, and expect a follow-up shortly. This service is open to both existing customers and non-customers.
If you are looking to reach out to the Bajaj Housing Finance Home Loan Customer Care, you can use the details mentioned above. Aside from these, you can also walk into your nearest Bajaj Housing Finance branch to address any concerns you may have. If you want to check your new offers or any other pre-approved loan offers, you can do so using our Online Customer Portal.
Escalation matrix for resolution of complaints
| Initial Stage | Any complain can be registered through: |
| First Level | We are committed to resolving customer’s queries/issues within 15 days (some of the scenarios requiring more time will take a maximum of 30 days). If a customer does not hear from us within this time or is not satisfied with our resolution of the query, the customer may write to us at bhflgrievance@bajajfinserv.in |
| Second Level | If the customer is unsatisfied with the resolution provided at Level 1, the customer may post his/her complaint to the head of Customer Experience at bhflcustomerexperience@bajajfinserv.in, within 5 days. Alternatively, the customers may write to The Head of Customer Experience at: |
| Third Level | If the customer is still unsatisfied with the resolution provided at Level 2, the customer may post his/her complaint to the Grievance Redressal Officer at hema.ratnam@bajajfinserv.in, within 7 days. Alternatively, the customers may write to the Grievance Redressal Officer: |
| Fourth Level | In case of non-redressal of the complaint to the customer’s satisfaction, within 30 days from the date of the complaint, the customer may approach the National Housing Bank by lodging its complaint in online mode at the link https://grids.nhbonline.org.in or in offline mode by post at the address given below in the prescribed format available under the Grievances section at www.nhb.org.in. National Housing Bank, |
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